English
As Opakim, our aim is to provide reliable, sustainable, and high-quality services in our field of activity by prioritizing customer satisfaction, product safety, patient health, and legal compliance.
In this regard, in accordance with the requirements of the ISO 9001 Quality Management System and Good Distribution Practices (GDP), we undertake to:
• Provide reliable, effective, and high-quality products and services by accurately understanding customer needs and expectations,
• Ensure appropriate traceability requirements in the storage, transportation, distribution, and shipment processes of products,
• Carry out all our activities in compliance with applicable national and international regulations, GDP rules, and customer requirements,
• Continuously improve the effectiveness of the Quality Management System and GDP processes by reviewing them regularly,
• Identify potential quality, product safety, and supply chain risks in our processes through a risk-based thinking approach and take the necessary precautions,
• Support the quality awareness, GDP awareness, competence, and continuous development of our employees,
• Work in effective cooperation with our suppliers and outsourced service providers in line with quality and GDP requirements,
• Ensure patient safety and customer satisfaction by effectively managing deviation, nonconformity, complaint, recall, and corrective action processes,
• Guarantee accuracy, reliability, and traceability in data integrity, documentation, and record management processes,
• Remain committed to ethical values, transparency, and a sustainable quality approach in all processes.
